Microsoft Word For Mac Quits After Mojave Upgrade

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macOS Catalina is the next major operating system for Mac. If you mashed your fingers all over that install button before considering that you may not be ready for it, you can downgrade back to macOS Mojave. If you follow these steps you'll be back to your old setup in no time.

Note: If you are reading this article on the Mac that you want to downgrade on, switch to another device or print this page before continuing so you can read along as you go.

Important information for Macs with the T2 security chip

This reply was created from a merged topic originally titled Elements 12: Editor will not open after installing macOS Mojave. After previously installing the latest update for Mac, it seems to have stopped my computer from opening Photoshop Elements 12 Editor. The application tries to load, however stops without letting me know the issue. When we installed Mojave on our Mac we were very happy, until we discovered that we could no longer use Photoshop CS5. Sure it’s a very old version of the app, but like many people we use it. Nov 30, 2019 How to Solve Microsoft Office Quit Unexpectedly on Mac: macOS Catalina & Earlier By jaysukh patel Last Updated: Nov 30, 2019 At a time open MAC’s MS office document version 2004, 2008 and 2011 on macOS. Krs, My issue arose after upgrading from Sierra to Mojave. When I performed that upgrade, I already had one Gmail account at Mail; it works fine in Mojave. That is, it survived the upgrade without any issues I have observed. So, if your family installs their Gmail accounts into Mail before upgrading to Mojave, they should. According to my.

Before you try to use a bootable installer on your Mac if you have a 2018 or newer MacBook Pro, MacBook Air, or Mac mini, you may need to make sure to allow booting from external media before you attempt to downgrade. If you've enabled the Startup Security Utility, check to make sure you'll be able to use a bootable external drive. Here's how.

Note: You'll need the firmware password you used to enable the Startup Security Utility. This is different from your administrative password and your Apple ID. Make sure you know the correct password to access the Startup Security Utility before you begin.

If the problem still occurs, quit Microsoft Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash. Quit all Microsoft Office for Mac programs. On the Go menu, click Home. Open Library. Feb 11, 2020  This thread is for posting the good, the bad, and the ugly when it comes to app compatibility with macOS Mojave DB 1. Make sure to update the first page, instead of making individual posts. This is a wiki post. Please keep the apps alphabetized. Important Update: Microsoft Office 2019 for Mac has now been released. We strongly recommend upgrading to Office 2019 as it fixes many of the problems users commonly experience in Office 2016. If you’re having problems with Office 2016 for Mac especially Outlook 2016 crashes, Word 2016 crashing or Office 2016 crashing in Sierra, High Sierra or Mojave here’s a comprehensive list of.

  1. Restart your Mac.
  2. Hold down Command+R right when you see the Apple Logo. This will put your Mac into Recovery Mode.
  3. Click Utilities in the Menu Bar.

  4. Click on Startup Security Utility.

  5. Enter your Administrator credentials.

  6. Tick the box to Allow booting from external media.

Step 1: Back up your Mac

This process will erase macOS Catalina from your hard drive entirely. That means any files, programs, or documents you've been working on while using macOS Catalina will also be erased if you don't back them up first. Use an external hard drive or a cloud-based program like DropBox, OneDrive, or iCloud. If you don't save these important files somewhere off of your computer you will lose them.

Step 2: Create a bootable drive of macOS Mojave

Before you erase macOS Catalina from your computer, download macOS Mojave from the Mac App Store. You'll need a copy of macOS Mojave on an external hard drive in order to downgrade from macOS Catalina.

Follow the steps linked below to make a bootable installer drive for macOS Mojave.

Note: Making a bootable installer requires the use of Terminal. If you don't feel comfortable making changes to your Mac with Terminal, you can create a bootable disk using the DiskMaker X program.

Step 3: Erase macOS Catalina

You'll need to erase your hard drive before re-installing Mojave. Remember, back up your Mac before performing this step.

  1. Connect your Mac to the internet via Wi-Fi or Ethernet.
  2. Click on the Apple icon in the upper left corner of the screen.

  3. Select Restart from the drop-down menu.

  4. Hold down Command+R, and keep holding the keys until your computer reboots. This will put your computer into Recovery Mode.
  5. Click on Disk Utility in the OS X Utilities selector.

  6. Click Continue.

  7. Select your Startup Disk.

  8. Click on the Erase tab at the top of the window.

  9. Enter a name for the file to be destroyed (Like macOS Catalina or something).
  10. If your Mac is using HFS+, select Mac OS Extended (Journaled) from the format list. If your Mac is using APFS, select APFS from the format list.
  11. If Scheme is available, select GUID Partition Map.

  12. Click Erase.

After the process is complete, quit Disk Utility from the drop-down menu in the upper left corner of the screen to go back to the OS X Utilities selector.

Step 4: Reinstall macOS Mojave

After you have erased macOS Catalina, you will want to reinstall Mojave.

NOTE: If your Mac came with macOS Mojave, you can restart your Mac while holding down Shift-Option-Command-R to simply install the operating system that came with your Mac. Otherwise, follow the steps below to install Mojave back on your Mac.

  1. Connect your Mac to the internet via Wi-Fi or Ethernet.
  2. Plug the bootable hard drive you made with Mojave on it into your Mac.
  3. Click on the Apple icon in the upper left corner of the screen.

  4. Select Restart from the drop-down menu.

  5. Hold down Option while your computer restarts. This will send you to the option to select a startup disk.
  6. Select your bootable drive with macOS Mojave from the list of startup disk options. macOS Mojave will begin installing on your Mac.
  7. Click Continue in the macOS Mojave installation window.

macOS Mojave will install like a standard update. You will agree to the licensing terms before the software reboots on your Mac.

Step 5: Restore settings from an earlier macOS Mojave Time machine backup

If you have a recent backup of your Mac saved via Time Machine (which you should), you can use it to reinstall the settings you have saved from macOS Mojave.

  1. Connect your Mac to the internet via Wi-Fi or Ethernet
  2. Click on the Apple icon.

  3. Select Restart from the drop-down menu.

  4. Hold down Command+R when you hear the startup chime and keep holding the keys until your computer reboots.
  5. Select Restore from Time Machine Backup in the OS X Utilities selector.

  6. Click Continue.

  7. Click Continue after reading the important information about restoring from a backup.
  8. Select the Backup source for where your Time Machine backup is stored.
  9. Click Continue.
  10. Select the most recent macOS Mojave backup on the drive.

  11. Click Continue.

Your Mac will begin restoring from the Time Machine backup and then reboot. This process can take a while, so grab a cup of coffee while you wait.

If you run into any problems while trying to downgrade your Mac operating system, let us know in the comments.

Updated September 2019: Updated for macOS Catalina.

macOS Catalina

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you start Microsoft Word for Mac, or when you try to open a new document, you experience one of the following conditions:

  • The program closes unexpectedly.

  • Error message:

Note

This error message may also occur during usage of application such as saving a document.

Resolution

To resolve this problem, follow steps below.

Microsoft Word for Mac 2008 or Later

Step 1: Quit all applications

  1. On the Apple menu, click Force Quit.

  2. Select an application in the 'Force Quit Applications' window.

  3. Click Force Quit.

  4. Repeat the previous steps until all active applications.

Warning

When an application is force quit, any unsaved changes to open documents are not saved.

Step 2: Remove Preferences

  1. Quit all Microsoft Office for Mac programs.

  2. On the Go menu, click Home.

  3. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Open the Preferences folder.

  5. Look for a file that is named com.microsoft.Word.plist.

  6. If you locate the file, move it to the desktop. If you do not locate the file, the program is using the default preferences.

  7. If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Microsoft Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.

  8. Quit all Microsoft Office for Mac programs.

  9. On the Go menu, click Home.

  10. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  11. Open the Preferences folder.

  12. Open the Microsoft folder.

    Icons & SVG too!All the tricks we’ll describe are also available with and too (In Office 365/2019) Here’s the pie chart icon with a picture as the fill.To do that, insert the Icon or SVG graphic then choose Graphics Format Convert to Shape. Two are quick and easy. That converts the SVG into an Office Shape object which allows the feature we’ll explain below.Crop to ShapeOne simple choice is ‘Crop to Shape’ at Picture Tools Size Crop Crop to Shape.Use Picture as Shape FillAnother, very similar option is using a picture as a fill to the shape. The main advantage of this option is adding outlines to the shape.Go to Shape Format Shape Styles Shape Fill Picture then select any image, online pictures or an Office Icon.OutlineOne advantage of Shape Fill with Picture is the option to change the shape outline. The third option is a little cumbersome but lets you appears in the shape.We’ve now added the hidden feature that gives a lot more flexibility to what part of the image is visible in the shape. Microsoft office mac powerpoint crop.

  13. Locate the file that is named com.microsoft.Word.prefs.plist.

  14. Move the file to the desktop.

  15. Start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.

  16. On the Go menu, click Home.

  17. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  18. Open the Application Support folder.

  19. Open the Microsoft folder.

  20. Open the Office folder.

  21. Open the User Templates folder.

  22. Locate the file that is named Normal, and move the file to the desktop.

  23. Start Word and check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the Trash. If the issue continues to occur, proceed to the next step.

If the issue continues to occur, go to the next step.

Step 3: Peform clean boot

For information how to clean start your Operating system (OS), see Microsoft Knowledge Base article:

2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac

If the issue continues to occur in Safe mode, go to the next step.

Step 4: Remove and then reinstall Office

For information how to remove and then reinstall Office, see the following article:

If after removing and then reinstalling Office, the problem continues to occur, go to the next step.

Step 5: Use the 'Repair Disk Permissions' option

You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 or later versions. To use the Repair Disk Permissions option, follow these steps:

  1. On the Go menu, click Utilities.
  2. Start the Disk Utility program.
  3. Click the primary hard disk drive for your computer.
  4. Click the First Aid tab.
  5. Click Repair Disk Permissions.

Note

The Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder.

Microsoft Word For Mac Quits After Mojave Upgrade Download

Microsoft Word 2004 for Mac

  1. Quit all Microsoft Office for Mac programs.

  2. On the Go menu, click Home.

  3. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Open the Preferences folder.

  5. Look for a file that is named com.microsoft.Word.plist.

  6. If you locate the file, move it to the desktop. If you do not locate the file, the program is using the default preferences.

  7. If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.

  8. Qit all Microsoft Office for Mac programs.

  9. On the Go menu, click Home.

  10. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  11. Open the Preferences folder.

  12. Open the Microsoft folder.

  13. Look for a file that is named com.microsoft.Word.prefs.plist.

  14. Move the file to the desktop.

  15. Start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.

  16. On the Go menu, click Home.

  17. Open the Documents folder.

  18. Open the Microsoft User Data folder.

  19. Locate the file that is named Normal, and move the file to the desktop.

  20. Start Word, and check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the trash.

Third-party disclaimer information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Microsoft Word For Mac Quits After Mojave Upgrade 2017

The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.