Microsoft Remote Desktop Mac Loses Connection
2009-11-3 I work in a PC environment with dual monitors and am considering purchasing my firs Mac. Does anyone know if Microsoft Remote Desktop Connection Client for Mac 2.0.1 supports dual monitors? I need to be able to access from home and have the same view as I do at the office (two screens). Follow these steps to get started with Remote Desktop on your Mac: Download the Microsoft Remote Desktop client from the Mac App Store. Set up your PC to accept remote connections. (If you skip this step, you can't connect to your PC.) Add a Remote Desktop connection or a remote resource. 2020-4-1 Yesterday, we reviewed Microsoft Remote Desktop Connection (MRDC), a Mac app that allows you to remotely connect to any Windows PC and access it.One of our readers sounded off in the comments about CoRD, citing it was better than the aforementioned app, and we took a crack at it.CoRD is a free, open source Mac app that allows you to connect with any Windows PC, and is similar in. 2020-1-28 Microsoft Remote Desktop automatically opens on another desktop space. You can quickly change between your remote session and the Mac desktop by pressing control + left arrow, and vise versa for going back to Windows. You can also press control. The attacker could interrupt the network connection between the local machine and the remote Windows box and then reestablish it, by unplugging the network cable and plugging it in again (or. For Windows 8.1, follow the instructions to allow remote connections in Connect to another desktop using Remote Desktop Connections. Connection, gateway, and networks Why can't I connect using Remote Desktop? Here are some possible solutions to common problems you might encounter when trying to connect to a remote PC.
After Remote Desktop client loses its connection to the remote desktop, the client can't immediately reconnect. The user receives one of the following error messages:
- The client couldn't connect to the terminal server because of a security error. Make sure you are signed in to the network, then try connecting again.
- Remote Desktop disconnected. Because of a security error, the client could not connect to the remote computer. Verify that you are logged onto the network and then try connecting again.
When the Remote Desktop client reconnects, the RDSH server reconnects the client to a new session instead of the original session. However, when you check the RDSH server, it says that the original session is still active and didn't enter a disconnected state.
To work around this issue, you can enable the Configure keep-alive connection interval policy in the Computer ConfigurationAdministrative TemplatesWindows ComponentsRemote Desktop ServicesRemote Desktop Session HostConnections group policy folder. If you enable this policy, you must enter a keep-alive interval. The keep-alive interval determines how often, in minutes, the server checks the session state.
This issue can also be fixed by reconfiguring your authentication and configuration settings. You can reconfigure these settings at either the server level or by using group policy objects (GPOs). Here's how to reconfigure your settings: Computer ConfigurationAdministrative TemplatesWindows ComponentsRemote Desktop ServicesRemote Desktop Session HostSecurity group policy folder.
- On the RD Session Host server, open Remote Desktop Session Host Configuration.
- Under Connections, right-click the name of the connection, then select Properties.
- In the Properties dialog box for the connection, on the General tab, in Security layer, select a security method.
- Go to Encryption level and select the level you want. You can select Low, Client Compatible, High, or FIPS Compliant.
Note
- When communications between clients and RD Session Host servers require the highest level of encryption, use FIPS-compliant encryption.
- Any encryption level settings you configure in Group Policy override the settings you configured using the Remote Desktop Services Configuration tool. Also, if you enable the System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing policy, this setting overrides the Set client connection encryption level policy. The system cryptography policy is in the Computer ConfigurationWindows SettingsSecurity SettingsLocal PoliciesSecurity Options folder.
- When you change the encryption level, the new encryption level takes effect the next time a user signs in. If you require multiple levels of encryption on one server, install multiple network adapters and configure each adapter separately.
- To verify your certificate has a corresponding private key, go to Remote Desktop Services Configuration, right-click the connection that you want to view the certificate for, select General, then select Edit. After that, select View certificate. When you go to the General tab, you should see the statement, 'You have a private key that corresponds to this certificate' if there's a key. You can also view this information with the Certificates snap-in.
- FIPS-compliant encryption (the System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing policy or the FIPS Compliant setting in Remote Desktop Server Configuration) encrypts and decrypts data sent between the server and client with the Federal Information Processing Standard (FIPS) 140-1 encryption algorithms that use Microsoft cryptographic modules. For more information, see FIPS 140 Validation.
- The High setting encrypts data sent between the server and client by using strong 128-bit encryption.
- The Client Compatible setting encrypts data sent between the client and the server at the maximum key strength supported by the client.
- The Low setting encrypts data sent from the client to the server using 56-bit encryption.
Applies to: Windows 10, Windows 8.1, Windows Server 2019, Windows Server 2016, Windows Server 2012 R2
Now that you've set up the Remote Desktop client on your device (Android, Mac, iOS, or Windows), you may have questions. Here are answers to the most commonly asked questions about the Remote Desktop clients.
The majority of these questions apply to all of the clients, but there are a few client specific items.
If you have additional questions that you'd like us to answer, leave them as feedback on this article.
Setting up
Which PCs can I connect to?
Check out the supported configuration article for information about what PCs you can connect to.
How do I set up a PC for Remote Desktop?
I have my device set up, but I don't think the PC's ready. Help?
First, have you seen the Remote Desktop Setup Wizard? It walks you through getting your PC ready for remote access. Download and run that tool on your PC to get everything set.
Otherwise, if you prefer to do things manually, read on.
For Windows 10, do the following:
- On the device you want to connect to, open Settings.
- Select System and then Remote Desktop.
- Use the slider to enable Remote Desktop.
- In general, it's best to keep the PC awake and discoverable to facilitate connections. Click Show settings to go to the power settings for your PC, where you can change this setting.
Note
You can't connect to a PC that's asleep or hibernating, so make sure the settings for sleep and hibernation on the remote PC are set to Never. (Hibernation isn't available on all PCs.)
Make note of the name of this PC under How to connect to this PC. You'll need this to configure the clients.
You can grant permission for specific users to access this PC - to do that, click Select users that can remotely access this PC.Members of the Administrators group automatically have access.
For Windows 8.1, follow the instructions to allow remote connections in Connect to another desktop using Remote Desktop Connections.
Connection, gateway, and networks
Why can't I connect using Remote Desktop?
Here are some possible solutions to common problems you might encounter when trying to connect to a remote PC. If these solutions don't work, you can find more help on the Microsoft Community website.
The remote PC can't be found. Make sure you have the right PC name, and then check to see if you entered that name correctly. If you still can't connect, try using the IP address of the remote PC instead of the PC name.
There's a problem with the network. Make sure you have internet connection.
The Remote Desktop port might be blocked by a firewall. If you're using Windows Firewall, follow these steps:
Open Windows Firewall.
Click Allow an app or feature through Windows Firewall.
Click Change settings. You might be asked for an admin password or to confirm your choice.
Under Allowed apps and features, select Remote Desktop, and then tap or click OK.
If you're using a different firewall, make sure the port for Remote Desktop (usually 3389) is open.
Remote connections might not be set up on the remote PC. To fix this, scroll back up to How do I set up a PC for Remote Desktop? question in this topic.
The remote PC might only allow PCs to connect that have Network Level Authentication set up.
The remote PC might be turned off. You can't connect to a PC that's turned off, asleep, or hibernating, so make sure the settings for sleep and hibernation on the remote PC are set to Never (hibernation isn't available on all PCs.).
Why can't I find or connect to my PC?
Check the following:
Is the PC on and awake?
Connect and edit the mailing listConnect to your data source. Here are some tips to prepare your Excel spreadsheet for a mail merge. Where is microsoft office mail database stored mac. For example, to address readers by their first name in your document, you'll need separate columns for first and last names.All data to be merged is present in the first sheet of your spreadsheet.Data entries with percentages, currencies, and postal codes are correctly formatted in the spreadsheet so that Word can properly read their values.The Excel spreadsheet to be used in the mail merge is stored on your local machine.Changes or additions to your spreadsheet are completed before it's connected to your mail merge document in Word.For more information, see. Make sure:.Column names in your spreadsheet match the field names you want to insert in your mail merge.
Did you enter the right name or IP address?
Important
Using the PC name requires your network to resolve the name correctly through DNS. In many home networks, you have to use the IP address instead of the host name to connect.
Is the PC on a different network? Did you configure the PC to let outside connections through? Check out Allow access to your PC from outside your network for help.
Are you connecting to a supported Windows version?
Note
Windows XP Home, Windows Media Center Edition, Windows Vista Home and Windows 7 Home or Starter are not supported without 3rd party software.
Why can't I sign in to a remote PC?
If you can see the sign-in screen of the remote PC but you can't sign in, you might not have been added to the Remote Desktop Users Group or to any group with administrator rights on the remote PC. Ask your system admin to do this for you.
Which connection methods are supported for company networks?
If you want to access your office desktop from outside your company network, your company must provide you with a means of remote access. The RD Client currently supports the following:
- Terminal Server Gateway or Remote Desktop Gateway
- Remote Desktop Web Access
- VPN (through iOS built-in VPN options)
VPN doesn't work
VPN issues can have several causes. The first step is to verify that the VPN works on the same network as your PC or Mac computer. If you can't test with a PC or Mac, you can try to access a company intranet web page with your device's browser.
Other things to check:
- The 3G network blocks or corrupts VPN. There are several 3G providers in the world who seem to block or corrupt 3G traffic. Verify VPN connectivity works correctly for over a minute.
- L2TP or PPTP VPNs. If you are using L2TP or PPTP in your VPN, please set Send All Traffic to ON in the VPN configuration.
- VPN is misconfigured. A misconfigured VPN server can be the reason why the VPN connections never worked or stopped working after some time. Ensure testing with the iOS device's web browser or a PC or Mac on the same network if this happens.
How can I test if VPN is working properly?
Verify that VPN is enabled on your device. You can test your VPN connection by going to a webpage on your internal network or using a web service which is only available via the VPN.
How do I configure L2TP or PPTP VPN connections?
If you are using L2TP or PPTP in your VPN, make sure to set Send all traffic to ON in the VPN configuration.
Web client
Which browsers can I use?
The web client supports Microsoft Edge, Internet Explorer 11, Mozilla Firefox (v55.0 and later), Safari, and Google Chrome.
What PCs can I use to access the web client?
The web client supports Windows, macOS, Linux, and ChromeOS. Mobile devices are not supported at this time.
Can I use the web client in a Remote Desktop deployment without a gateway?
No. The client requires a Remote Desktop Gateway to connect. Don't know what that means? Ask your admin about it. Mac os mojave download.
Does the Remote Desktop web client replace the Remote Desktop Web Access page?
No. The Remote Desktop web client is hosted at a different URL than the Remote Desktop Web Access page. You can use either the web client or the Web Access page to view the remote resources in a browser.
Can I embed the web client in another web page?
This feature is not supported at the moment.
Monitors, audio, and mouse
How do I use all of my monitors?
To use two or more screens, do the following:
- Right-click the remote desktop that you want to enable multiple screens for, and then click Edit.
- Enable Use all monitors and Full screen.
Is bi-directional sound supported?
Bi-directional sound can be configured in the Windows client on a per-connection basis. The relevant settings can be accessed in the Remote audio section of the Local Resources options tab.
What can I do if the sound won't play?
Sign out of the session (don't just disconnect, sign all the way out), and then sign in again.
Mac client - hardware questions
Is retina resolution supported?
Yes, the remote desktop client supports retina resolution.
How do I enable secondary right-click?
In order to make use of the right-click inside an open session you have three options:
- Standard PC two button USB mouse
- Apple Magic Mouse: To enable right-click, click System Preferences in the dock, click Mouse, and then enable Secondary click.
- Apple Magic Trackpad or MacBook Trackpad: To enable right-click, click System Preferences in the dock, click Mouse, and then enable Secondary click.
Is AirPrint supported?
No, the Remote Desktop client doesn't support AirPrint. (This is true for both Mac and iOS clients.)
Why do incorrect characters appear in the session?
Remote Desktop Mac
If you are using an international keyboard, you might see an issue where the characters that appear in the session do match the characters you typed on the Mac keyboard.
This can occur in the following scenarios:
- You are using a keyboard that the remote session does not recognize. When Remote Desktop doesn't recognize the keyboard, it defaults to the language last used with the remote PC.
- You are connecting to a previously disconnected session on a remote PC and that remote PC uses a different keyboard language than the language you are currently trying to use.
You can fix this issue by manually setting the keyboard language for the remote session. See the steps in the next section.
How do language settings affect keyboards in a remote session?
There are many types of Mac keyboard layouts. Some of these are Mac specific layouts or custom layouts for which an exact match may not be available on the version of Windows you are remoting into. The remote session maps your keyboard to the best matching keyboard language available on the remote PC.
If your Mac keyboard layout is set to the PC version of the language keyboard (for example, French – PC) all your keys should be mapped correctly and your keyboard should just work.
If your Mac keyboard layout is set to the Mac version of a keyboard (for example, French) the remote session will map you to the PC version of the French language. Some of the Mac keyboard shortcuts you are used to using on OSX will not work in the remote Windows session.
If your keyboard layout is set to a variation of a language (for example, Canadian-French) and if the remote session cannot map you to that exact variation, the remote session will map you to the closest language (for example, French). Some of the Mac keyboard shortcuts you are used to using on OSX will not work in the remote Windows session.
If your keyboard layout is set to a layout the remote session cannot match at all, your remote session will default to give you the language you last used with that PC. In this case, or in cases where you need to change the language of your remote session to match your Mac keyboard, you can manually set the keyboard language in the remote session to the language that is the closest match to the one you wish to use as follows.
Use the following instructions to change the keyboard layout inside the remote desktop session:
On Windows 10 or Windows 8:
- From inside the remote session, open Region and Language. Click Start > Settings > Time and Language. Open Region and Language.
- Add the language you want to use. Then close the Region and Language window.
- Now, in the remote session, you'll see the ability to switch between languages. (In the right side of the remote session, near the clock.) Click the language you want to switch to (such as Eng).
You might need to close and restart the application you are currently using for the keyboard changes to take effect.
Specific errors
Why do I get an 'Insufficient privileges' error?
You are not allowed to access the session you want to connect to. The most likely cause is that you are trying to connect to an admin session. Only administrators are allowed to connect to the console. Verify that the console switch is off in the advanced settings of the remote desktop. If this is not the source of the problem, please contact your system administrator for further assistance.
Why does the client say that there is no CAL?
When a remote desktop client connects to a Remote Desktop server, the server issues a Remote Desktop Services Client Access License (RDS CAL) stored by the client. Whenever the client connects again it will use its RDS CAL and the server will not issue another license. The server will issue another license if the RDS CAL on the device is missing or corrupt. When the maximum number of licensed devices is reached the server will not issue new RDS CALs. Contact your network administrator for assistance.
Why did I get an 'Access Denied' error?
The 'Access Denied' error is a generated by the Remote Desktop Gateway and the result of incorrect credentials during the connection attempt. Verify your username and password. If the connection worked before and the error occurred recently, you possibly changed your Windows user account password and haven't updated it yet in the remote desktop settings.
What does 'RPC Error 23014' or 'Error 0x59e6' mean?
In case of an RPC error 23014 or Error 0x59E6 try again after waiting a few minutes, the RD Gateway server has reached the maximum number of active connections. Depending on the Windows version running on the RD Gateway the maximum number of connections differs: The Windows Server 2008 R2 Standard implementation limits the number of connections to 250. The Windows Server 2008 R2 Foundation implementation limits the number of connections to 50. All other Windows implementations allow an unlimited number of connections.
What does the 'Failed to parse NTLM challenge' error mean?
Lost One
This error is caused by a misconfiguration on the remote PC. Make sure the RDP security level setting on the remote PC is set to 'Client Compatible.' (Talk to your system admin if you need help doing this.)
What does 'TS_RAP You are not allowed to connect to the given host' mean?
This error happens when a Resource Authorization Policy on the gateway server stops your user name from connecting to the remote PC. This can happen in the following instances:
- The remote PC name is the same as the name of the gateway. Then, when you try to connect to the remote PC, the connection goes to the gateway instead, which you probably don't have permission to access. If you need to connect to the gateway, do not use the external gateway name as PC name. Instead use 'localhost' or the IP address (127.0.0.1), or the internal server name.
- Your user account isn't a member of the user group for remote access.